Lantern Digital Assistant
Launched Lantern’s first ever member facing AI-powered digital assistant, designed to help members get clear confident answers to pre-case benefit questions faster - without requiring them to call a Care Advocate.
Lantern Digital Assistant can answer questions such as: “What is Lantern”, “What’s covered under my benefit”, “How much will this cost”, “What providers perform this procedure in my area”.
Role in project: Lead Designer
Tools: Figma Make, Miro, Pendo
Continuous conversation monitoring
Monitor ongoing member conversations to determine how members are utilizing Lantern Digital Assistant to continuously improve the system prompt and knowledge base articles to ensure that AI Assistant responses are: accurate, complete, factual and grounded in correct knowledge base article content.
Concept Design Process
Lantern Digital Assistant was originally created with low-fidelity wireframes and Figma Make as I explored new AI prototyping tools for rapid ideation and stakeholder buy-in.
Tools: Figma Make, Miro
Figma Make prototype
Example of conversational design flow for Lantern Digital Assistant